![]() Customer shall be notified should any additional charge or component replacement be required. Available warranty shall be applied to the RMA cost of the server.Supermicro shall fix and return the system/server to the customer in the same fashion or packaging as it was received.Supermicro shall not service a system/server if any damage-causing parts/components is excluded in the shipment.Supermicro shall not be responsible for, nor will it service system/server damages caused by component(s) that were not pre-installed in the system by Supermicro.Supermicro shall not be responsible for, nor will it service part(s) or accessories that were not pre-installed in the system by Supermicro.Customers shall be notified should any missing or damaged part(s) be discovered during inspection. Two, the RMA process allows customers to check the progress of a returned item. It’s impossible to know how much merchandise was returned if you’re just guessing. One, the RMA number gives the seller a way to track the type and quantity of product (s) being returned. Supermicro shall hold no responsibility for any missing part(s), nor shall it be responsible for damages to the system as a result of shipment. RMA, or return merchandise authorization, is important for a few reasons. All arriving RMA items shall be inspected.RMA requests shall be denied if any part(s) or component(s) is shipped to Supermicro in error.RMA requests shall be denied if any extra part(s) or component(s) were installed in the system by the customer.The entire system must be shipped to Supermicro in its original pre-opened condition.RMA department can only service Supermicro servers or systems that were entirely assembled in a Supermicro facility.If a whole system is returned for repair: For more information, you may consult our RMA FAQ page.THE MERCHANDISE WILL THEN BE RETURNED TO CUSTOMER AT THEIR OWN EXPENSE.įor EUROPEAN and ASIAN customers please read the note below! IF THE PRODUCT HAS BEEN ABUSED, IMPROPERLY USED OR ALTERED WITHOUT AUTHORIZATION, THE RMA NUMBER WILL BE VOIDED AUTOMATICALLY.In order for us to provide you with the best possible service please describe your problem in as much detail as possible.For indirect customers and end-users, we recommend contacting your distributor or reseller for RMA service.Products received with no RMA number visible on the box may be returned. Your RMA number must be clearly marked on the outside of the box.Prior to returning merchandise, YOU MUST OBTAIN AN RMA NUMBER from Supermicro's RMA Department.If we determine that the problem(s) is not covered under the Supermicro Warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.Prior to submitting an RMA request, please note: Open Hyperconverged Solution (Solution Brief).Enterprise Applications & Data Analytics.Data Center Solution Engineering (DCSE)ĭesigned for the massively-scalable modern Data Center.This configuration status also affects RMA (Branch) Edit SRV and SRV Listing and RMA (Department) Listing.Server quality, built for gaming – SUPERO systems by Supermicro are optimized for high performance and reliability, providing options for gamers at all levels Learn more ![]() The default statuses cannot be deleted or changed. Enter an option you want but please remember that this option does not affect the system in any way. Note - Users can also configure your own status in Trading Configurations. ![]() WITH RMA DEPARTMENT - Goods are with the RMA Department.Replace with an equivalent priced product, etc. Replace Same - Replace the goods with the same product. ![]()
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